Dr. Aggelos Pantouvakis
Angelos Pantouvakis was born in Athens Greece and studied Civil and Transport Engineering at the National Technical University of Athens, (M.. Eng.) He continued his studies at the Nottingham Business School, UK, M.B.A. (Masters in Business Administration) and he did his Ph.D. at the Judge Business School, University of Cambridge in Modeling and Measuring Quality aspects on companies’ performance.
He spends more than twenty-five years in all levels of managerial positions –from plant supervisor to CEO and Chairman of the BoD- at the professional arena in Greece and abroad in Leading consulting firms (Delloitte, HAY), Banking (ALFA Bank, NATWEST), Pharmaceutical and Food Industries (VETERIN, Karamolegos), Health Care sector and Maritime Sector.
He is at the present Chairman of The European Institute of Shipping and Transport, Chairman of the Hellenic Association of Maritime Economists, acting director and member of the Board in several corporations in the maritime cluster and an active academic in the University of Piraeus, Department of Maritime Studies where he teaches Marketing and Quality of services.
He has extensive experience on managing, consulting and advising profit, non-for profit and governmental agencies (Stock Exchange Listed Corporations, Ministries and Governments) in Service Quality and ISO/ISM issues, Business Process re-engineering, innovative methods of managing people, marketing orientation and optimal sizing etc.
He has published in the field of services marketing in many outlets such as Managing Service Quality, Total Quality Management and Business Excellence, Journal of Targeting, Measurement and Analysis for Marketing, Maritime Policy and Management, International Journal for Shipping and Transport Logistics etc.
He has been awarded the Best Commented paper award from EMERALD LITERATI twice at 2010 (MSQ) and 2014 (TQM) whereas two of his articles have been announced as among the most influential work presented in The Learning Organization Journal (2013) and Managing Service Quality Journal (2013).